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Arte Stays is owned and operated by Yana Welfare Ltd.

These are the terms and conditions for:

By using the website and services, you agree to be bound by these terms and conditions and our privacy policy. In these terms and conditions, the words "website" refers to the Arte Stays website, "we", "us", "our" and “Arte Stays” refers to Arte Stays and "you" “client” and “user" refers to you, the Arte Stays user or client.

The following terms and conditions apply to the website and services offered by Arte Stays. This includes any version of Arte Stays accessible via desktop, mobile, tablet, social media or other devices.




This agreement sets forth legally binding terms for your use of Arte Stays. By using the website and services, you agree to be bound by this agreement. If you do not agree to the terms of this agreement, you must not use the website and services. We may modify this agreement from time to time, and such modification shall be effective upon posting on the website. You agree to be bound by any modifications to these terms and conditions when you use the website and the services offered on the website after such modification is posted on the website; therefore, it is important that you review this agreement regularly.

The website and services are intended for persons over the age of 18. Arte Stays does not knowingly collect information from persons under the age of 18. Please see our privacy policy.

Arte Stays may, in its sole discretion, refuse to offer the services to any user and change its eligibility criteria at any time. 

By using the website and services, you represent and warrant that you have the full right, power and authority to enter into this agreement and to fully perform all of your obligations hereunder. You further represent and warrant that you are under no legal disability or contractual restriction that prevents you from entering into this agreement.



By providing Arte Stays with your e-mail address, you agree that we may use your e-mail address to send you important notifications and communications about our services, news and special content. If you do not wish to receive these e-mails, you may opt-out of receiving them by sending us your request through our contact information or by using the "unsubscribe" option in the e-mails themselves. This option may prevent you from receiving emails about our services, important news and special content.



The purpose of this clause is to regulate the booking of accommodation in houses and flats provided by Arte Stays, located in central London, for both leisure and corporate clients for short, medium and long term stays.

The client may book the accommodation directly through the website by selecting the dates of stay, the desired type of accommodation and filling in the information required for the booking.

The client may pay for the booking using the available and secure payment methods provided on the website. Payment may include a deposit and/or full payment for the stay, as stipulated in the booking process.

The booking will be considered confirmed when Arte Stays has received the correct payment authorisation and sends the client a written confirmation of the booking via email or any other electronic means.

The client will have the right to cancel or modify their reservation in accordance with Arte Stays cancellation policies. Such policies will be available for consultation on the website and will be communicated during the booking process.

Arte Stays maintains the right of admission. Access to the accommodation may be denied if the client fails to comply with the terms of the booking or Arte Stays policies.

The client assumes responsibility for any damage that may be caused to the accommodation during their stay and agrees to follow the rules set by the provider.



The client undertakes to use the accommodation exclusively for the purpose of a temporary stay and shall not engage in any activities that are contrary to current legislation, the rules of the community of neighbours, or that are disturbing to the environment or to other occupants of the property.

The client is responsible for maintaining the accommodation in good condition for the duration of their stay. Any damage or deterioration caused by improper use or negligence will be repaired at the client's expense.

The client is obliged to comply with the internal regulations of the accommodation established by Arte Stays, which include, but are not limited to, hours of silence, use of common areas and waste management.

The client may not exceed the number of people authorised in the reservation and must inform to Arte Stays of any additional visits that may alter the agreed occupancy.

The client shall be responsible for the security of their belongings within the accommodation. Furthermore, the client is expected to maintain a civic and respectful behaviour towards neighbours and Arte Stays staff.

In case of any incident or emergency within the accommodation, the client undertakes to inform Arte Stays immediately in order to take the appropriate measures.

At the end of the stay, the client undertakes to leave the accommodation in reasonable conditions of order and cleanliness, and to return all keys or access devices.

Failure to comply with any of these responsibilities may result in financial penalties for the client and/or early termination of the accommodation agreement without right to refund.



Arte Stays offers houses and flats with accommodation services and is not responsible for services external to the accommodation, such as, but not limited to, transportation, external events, third party services, or any other service not explicitly included in the accommodation agreement.

Arte Stays shall not be liable for the total or partial non-fulfilment of its obligations, when such non-fulfilment is due to force majeure events or circumstances beyond its reasonable control, including but not limited to natural disasters, strikes, terrorist acts, war, technical problems, power cuts, or legislative changes.

Arte Stays shall not be liable for any indirect, incidental, special or consequential damages, including loss of profits or business interruption that the client may suffer, arising out of the use or inability to use the accommodation, except in cases of gross negligence or intentional acts on the part of Arte Stays.

Arte Stays is not responsible for incidents such as theft, personal injury or any other damage that the client may suffer within the accommodation, unless such incidents are the result of proven negligence on the part of Arte Stays.

Whilst Arte Stays undertakes to ensure that the accommodation is in optimal condition for its use, it is not responsible for any inconvenience or damage that may arise due to hidden faults or problems not previously known which are communicated and dealt with diligently upon notification by the client.

In any case, the responsibility of Arte Stays will be limited to the total amount paid by the client for the reservation of the accommodation during the period in which the non-fulfilment of the obligations has occurred.

By visiting the website and accessing the content available on the website (blog), you accept personal responsibility for the results of the use of the information and content available on the website. You agree that Arte Stays does not guarantee the results of actions advised or not advised by this website and the content available on the website. Arte Stays provides resources and content for informational purposes only. You acknowledge and agree that your ultimate success or failure to use the information and content available on the website will be the result of your own efforts, your particular situation and a number of other circumstances beyond the control of Arte Stays.



All Arte Stays materials, including but not limited to names, logos, trademarks, images, text, columns, graphics, videos, photographs, illustrations, software and other items, are protected by copyrights, trademarks and/or other intellectual property rights owned and controlled by Arte Stays or by third parties who have licensed or otherwise provided their material to the website. You acknowledge and agree that all Arte Stays materials are made available for personal, limited, non-commercial use only. Except as specifically provided herein. No material may be copied, reproduced, republished, sold, downloaded, posted, transmitted, or distributed in any way, or otherwise used for any purpose, by any person or entity, without Arte Stays prior express written permission. You may not add, delete, distort, or otherwise modify the material. Any unauthorised attempt to modify any material, to defeat or circumvent any security features, or to utilise Arte Stays or any part of the material for any purpose other than its intended purposes is strictly prohibited.



Arte Stays will respond to all enquiries, complaints and claims relating to alleged infringement by breach or violation of the provisions contained in UK and international copyright and intellectual property laws and regulations. Arte Stays respects the intellectual property of others and expects users to do the same. If you believe, in good faith, that any material provided on the Arte Stays website infringes your copyright or other intellectual property rights, please submit your request via our contact information, with the following information:  

  • Identification of the intellectual property right that is allegedly infringed. All relevant registration numbers or a statement regarding ownership of the work should be included.

  • A statement that specifically identifies the location of the infringing material, in sufficient detail so that Arte Stays can find it on the website.  

  • Your name, address, telephone number and email address.

  • A statement by you that you have a good faith belief that the use of the allegedly infringing material is not authorised by the copyright owner, or its agents, or by law.

  • A statement by you, made under penalty of perjury, that the information in your notification is accurate, and that you are the copyright owner or authorised to act on its behalf.

  • An electronic or physical signature of the copyright owner or of the person authorised to act on the copyright owner's behalf.



Any personal information you submit in connection with the services and use of the website will be used in accordance with our privacy policy. By using the services, you agree that we may collect and store your personal information. Please see our privacy policy.



The content and information available on the website (including, but not limited to, data, information, text, music, sound, photos, graphics, video, maps, icons or other material), as well as the infrastructure used to provide such Content and information, is proprietary to Arte Stays or licensed to the Arte Stays by third parties. For all content other than your content, you agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software or services obtained from or through the website. In addition, the following activities are prohibited:

  • Access, monitor, reproduce, distribute, transmit, broadcast, display, sell, license, copy or otherwise exploit any content of the services, including but not limited to, using any robot, spider, scraper or other automated means or any manual process for any purpose not in accordance with this agreement or without our express written permission.

  • Violate the restrictions in any robot exclusion headers on the services or bypass or circumvent other measures employed to prevent or limit access to the services.

  • Take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure.

  • Deep-link to any portion of the services for any purpose without our express written permission.

  • "Frame", "mirror" or otherwise incorporate any part of the website into any other websites or service without our prior written authorisation.

  • Attempt to modify, translate, adapt, edit, decompile, disassemble, or reverse engineer any software programs used by Arte Stays in connection with the services.

  • Circumvent, disable or otherwise interfere with security-related features of the website or features that prevent or restrict use or copying of any content.

  • Download any content unless it’s expressly made available for download by Arte Stays.



Due to the nature of the Internet, Arte Stays provides and maintains the website on an "as is", "as available" basis and does not promise that use of the website will be uninterrupted or error free. We will not be liable to you if we are unable to provide our Internet services for any reason beyond our control.

Our website may from time to time contain links to other websites which are not under the control of and are not maintained by us. These links are provided for your convenience only and we are not responsible for the content of those sites.

Except as provided above we can give no other warranties, conditions or other terms, express or implied, statutory or otherwise and all such terms are hereby excluded to the maximum extent permitted by law.

You will be responsible for any breach of these terms by you and if you use the website in breach of these terms you will be liable to and will reimburse Arte Stays for any loss or damage caused as a result.

Arte Stays shall not be liable in any amount for any failure to perform any obligation under this agreement if such failure is caused by the occurrence of any unforeseen event beyond its reasonable control, including, without limitation, Internet outages, communications outages, fire, flood, war or any uncontrollable act of nature.

These terms do not affect your statutory rights as a consumer which are available to you.

Subject as aforesaid, to the maximum extent permitted by law, Arte Stays excludes liability for any loss or damage of any kind howsoever arising, including without limitation any direct, indirect or consequential loss whether or not such arises out of any problem you notify to Arte Stays and Arte Stays shall have no liability to pay any money by way of compensation, including without limitation all liability in relation to:

  • Any incorrect or inaccurate information on the website.

  • The infringement by any person of any Intellectual Property Rights of any third party caused by their use of the website or service purchased through the website.

  • Any loss or damage resulting from your use or the inability to use the website or resulting from unauthorised access to, or alteration of your transmissions or data in circumstances which are beyond our control.

  • Any loss of profit, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from something we have done wrong.

  • Any amount or kind of loss or damage due to viruses or other malicious software that may infect a user's computer equipment, software, data or other property caused by persons accessing or using content from the website or from transmissions via emails or attachments received from Arte Stays.

  • All representations, warranties, conditions and other terms which but for this notice would have effect.



Arte Stays will accept no liability for failed, partial or garbled computer transmissions, for any breakdown, failure, connection, availability of computer, telephone, cable, network, electronic or Internet hardware or software, for the acts or omissions of any user or third party, for the accessibility or availability of the Internet or for traffic congestion or unauthorised human action, including errors or mistakes. 



You agree to defend and indemnify Arte Stays from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of:

  • Your breach of this agreement or the documents referenced herein.

  • Your violation of any law or the rights of a third party.

  • Your use of the services.



We may modify the website and these terms at any time, at our sole discretion and without notice. You are responsible for keeping yourself informed of these terms. Your continued use of the website constitutes your acceptance of any changes to these terms and any changes will supersede all previous versions of the terms. Unless otherwise specified, all changes to these terms apply to all users and clients. In addition, we may terminate our agreement with you under these terms at any time by notifying you in writing (including by email) or without notice.



You agree that no joint venture, partnership, employment, or agency relationship exists between you and Arte Stays as a result of these terms or your use of the services.



This agreement together with the privacy policy and any other legal notices published by Arte Stays, shall constitute the entire agreement between you and Arte Stays concerning and governs your use of the website and the services.



The user agrees that any dispute, claim or controversy arising out of or relating to these terms and conditions, or the breach, termination, enforcement, interpretation or validity thereof or the use of the services, shall be resolved by binding arbitration between the user and Arte Stays, provided that each party retains the right to bring an individual action in a court of competent jurisdiction.

In the event of a dispute arising in connection with the use of the services or the breach of these conditions, the parties agree to submit their dispute to arbitration resolution before a reputable arbitration organisation as mutually agreed by the parties and in accordance with applicable commercial arbitration rules.

To the fullest extent permitted by law, you agree that you will not file, join or participate in any class action lawsuit in connection with any claim, dispute or controversy that may arise in connection with your use of the website and services.

The courts of London shall have jurisdiction over any dispute, controversy or claim relating to Arte Stays and its business operations. Any such dispute or controversy shall be brought and resolved in the courts of London. 



These terms and conditions are governed by the laws of the United Kingdom. Use of the website and services are not authorised in any jurisdiction that does not give effect to all of the provisions of these terms.

Our performance of these terms is subject to existing laws and legal process, and nothing contained in these terms limits our right to comply with law enforcement or other governmental or legal requests or requirements relating to your use of our website or information provided to or gathered by us with respect to such use.

If any part of these terms is found to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions will not in any way be affected or impaired. Our failure or delay in enforcing any provision of these terms at any time does not waive our right to enforce the same or any other provision(s) hereof in the future.

Any rights not expressly granted herein are reserved.



If you have questions or concerns about these terms, please contact us through our contact forms or by emailing us:

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